Old Sep 5, 18, 9:10 am
Join Date: Jul 2015
Location: HAG
Programs: ST E+, *G, some hotel gold...
Posts: 2,552
All of you should be entitled to 600€ from OS, unless there was a force majeure reason. OS might claim that the flight was wholly outside the EU, but remind them that this is only the replacement flight, not the original flight.

Your wife and daughter may also try and see if they have any claim with AC based on Canadian or US regulations.
Fabo.sk is offline