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Old Sep 4, 18, 8:13 pm
  #8  
Willbur
 
Join Date: Aug 2014
Programs: Southwest CP, Hyatt Diamond, Hilton Diamond
Posts: 694
Originally Posted by paulsalem View Post
Awesome Were the certificates attached to a reservation already? Is there any special language I need to use with the agent? It's been 2 weeks and they haven't replied to the online request I submitted per the Marriott Social Media team.
Nope it wasn't attached and no special language - however, I'm sure like the calls, it can depend on the agent. Mine took 8 days to get taken care of but it was nice not dealing with the CSR roulette.
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