Originally Posted by
paulsalem
Awesome Were the certificates attached to a reservation already? Is there any special language I need to use with the agent? It's been 2 weeks and they haven't replied to the online request I submitted per the Marriott Social Media team.
Nope it wasn't attached and no special language - however, I'm sure like the calls, it can depend on the agent. Mine took 8 days to get taken care of but it was nice not dealing with the CSR roulette.