pwdump

Here is the latest I received from @spgassist on twitter:

Hi there. Sorry for the delay in our response as we were reviewing this matter. We can see there are points to be refunded to your account for this reservation. This is a known issue that we are quickly working on a resolution. As soon as a fix is in place, the points will be returned to your account. Please check back with us in a few days to see if this has been resolved. We apologize for any inconvenience.

My confidence level is slightly above zero, but I will be calling again as soon as I have time to sit on hold.