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Thread: KL tightens non-rev regs (a teeny-weeny bit)
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Old Sep 4, 2018, 11:53 am
  #14  
caliform
 
Join Date: Sep 2016
Location: San Francisco, CA
Programs: Flying Blue Platinum, JetBlue Mosaic, Hyatt Globalist, Alaska MVP Gold.
Posts: 1,962
Originally Posted by mfkne
Don't get me wrong - I for one also do not expect courtesy upgrades, and I know why KLM don't do them. What I don't understand is why KLM's crew should then be allowed to upgrade their friends when it is company policy to not upgrade passengers unless required - it just sends the wrong message.
And this is why complaints keep coming in. It's awful if you're a frequent flier and get garbage treatment and see this kind of stuff happening regularly. It's puzzling to me that the cabin staff can't see this.
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