Originally Posted by Horace

I received email from Marriott on my birthday in July: "HAPPY BIRTHDAY, HORACE! Here's to you, and a new year of rewarding moments! Celebrate your special day with an Elite night credit – it's on us."

I clicked on "Claim Your Gift" and claimed my gift.

It's now September. The elite night still has not posted.

Clicking "Claim Your Gift" again produces this: "Our records show that you've already received an Elite night credit for your birthday this year. Please keep in mind it may take up to 48 hours to credit your account with an Elite night credit."

I've emailed to Marriott twice. Both of my inquiries were ignored (except for the initial auto-response).

Marriott needs to get its act together.