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Old Sep 1, 18, 7:30 pm
  #30  
Kacee
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Originally Posted by Horace View Post
Is this bad training? Or a misleading computer system? Or both?
I would imagine there is some percentage of front desk staff who are going to seize on changes they don't understand as a reason to say "no." These sorts of people should not be in customer facing positions, but inevitably some of them are.
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