Originally Posted by
opalfruit
. I wonder, could one of you kind folks, who have access to the data, please tell me exactly what the delay duration was to the BA827 on the 11th August, and why it occurred?
You may see from some other recent cases that when this happens it is important to establish this at the time, since some of the key data is only visible for 2 or 3 days. So if this happens again it is best to ask in here at the time or shortly thereafter. However the "knock-on" delay - presumably mentioned by the captain on the DUB-LHR sector (?) should be your base line here. Having said that it is BA's responsibility to prove extraordinary circumstances applied, it's not your job to prove the contrary. So by all means keep pushing for compensation, knock-on delays are not extraordinary circumstances. However the fact that the hotels they offered were in Reading and Gatwick (which is normally the Hilton at LGW, Novotel at Reading, both are good hotels) is indicative of widespread irrops since those options are towards the bottom of the list. They aren't bad options necessarily, the coach service is in some ways better than some of the Hoppa options around the Heathrow estate.