Originally Posted by
escape4
Did you get points refund on a merged account, unmerged account, or does it not matter at this stage and both will be equally easy/difficult?
Monday, I got an email from my Ambassador indicating my upcoming StR SF stay’s 90K points refund would be processed within 48 hours. Tuesday, I got the 90K points refund.
Monday, I also got an email from my Ambassador indicating they were working on the processing of other canceled stays and should get those refunds within 5-7 days. I assume “they” are the IT teams.
I also assume “they” are working on stays in a temporal manner, correcting nearer reservations first and correcting later reservations later. My upcoming stay at the StR SF fully populated in the app and online reservations section only today, actually, while future reservations from the legacy SPG side still haven’t fully populated.