Old Aug 28, 18, 12:42 pm
  #201  
KurFTBiz
 
Join Date: Sep 2015
Posts: 10
Round-trip flight purchased on AA.com, code fare N. AA metal from home airport to DFW, then DFW-NRT-MNL-NRT-ORD on JAL metal, and then AA metal for ORD to home airport. DFW-NRT leg is currently ~22 hours from departure. Seat assignments for the two AA legs are all set.

For JAL seats:
AA website won't allow check-in or seat selection, and AA phone rep says JAL won't show her the DFW-NRT or any seat map to even begin to try and assign seats. Says there's no way anyone at AA can help until I go to the airport counter tomorrow.
JAL website won't allow check-in or seat selection, and JAL phone rep says only AA can assign seats since they're the ones who ticketed the flight. Says there's no way anyone at JAL can help.

Experience for other party on my trip (with own separate reservation) is identical. Pre-November 2017, same ticket source and fare code, and the process was seamless. Are we unlucky or is this now "a thing" and the wiki has become out of date?
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