Old Aug 27, 18, 9:45 pm
Join Date: Feb 2016
Posts: 154
Called Marriott "Platinum" line. Waited 20 minutes. Talked to agent about the missing points. Agent transfers me to loyalty department. Wait another 20+ minutes. I explain my problem to the loyalty agent. Loyalty agent says he needs to transfer me to his SPG colleague. Waiting another 20+ minutes and counting...

This is ridiculous. Why is it necessary for us to call Marriott to ask them to fix something they broke? Do not understand why Marriott forced the integration of the two programs when Marriott was obviously not ready.
myko85 is offline