Old Aug 27, 18, 9:39 pm
  #69  
MrM2016
 
Join Date: Dec 2016
Programs: Marriott Titanium, Hilton Gold, United Silver
Posts: 176
Tried calling Marriott based on above responses but got routed back to SPG.

New ETA is end of month, but the very demoralised agent said he wasn't getting clear information and wasn't entirely sure.

What's inexcusable with this is that Marriott are not communicating properly with their front line. This is an area I work in, IT issues take time to resolve, but providing a clear update to your tier 1 agents shouldn't take more than an hour or two.

For those who were successful did you combine accounts? I really don't want to do this given my cancellation doesn't even show online against my account, but would be interested in the data point.
MrM2016 is offline