Had an SPG award reservation for October that I cancelled after combining SPG and Marriott accounts. Points lost now and I need them to book the better hotel at the same per night rate. Going on 4 days, and SPG reps said 1) wait 72 business hours and 2) supervisors are saying three weeks for this known issue to be fixed.
I've booked the better hotel using the Marriott advance feature, but patience is quickly running out....