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Thread: Cancelling/Changing Old SPG Reservations Post Aug 18 - Points Refund Delay
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Old Aug 27, 2018, 11:11 am
  #55  
pwdump
 
Join Date: Mar 2005
Posts: 134
Originally Posted by pokee
I just called Marriott reservations to see if I could get this to work - and YES it did.

I was transferred to an escalated agent, and she had to 'detach/cancel' the certificate attached to the old reservation to release the points.

I have no idea how they are going to get this resolved without manual intervention. Best for anyone waiting for the points to call Marriott to get this resolved. You may have to tell them how to do it - I had to mention this to the agent before she figured it out.
Was your reservation for a Spg property? And was there any award availability for your dates when you got the refund? I'm wondering if they are modifying reservations or canceling/rebooking. Since canceling does not necessarily release the award back into the available pool, it is important to know

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