There seems to be a lot of confusion at the Citi Prestige Concierge about the Prive rate. If I understand correctly, those booking the prive rate can request an upgrade once booked through the TA and get a response within 24 hours. When I asked about this they said that the upgrade can only be requested 24 hours in advance of the stay--which is pretty much worse than globalist benefits. Am I confused?
This was booked before this new restriction was placed.... I just don't understand why it should matter. I can't imagine many foregoing the 4th night free to get instead the prive rate. Why did they even bother with prive if they were going to do that?