Spot on the money. BA Airbus will tell you if you have a “hard landing” and if you do then engineering input is required. A passenger’s perception of a hard landing is anything that doesn’t kiss the tarmac, to a pilot a firm landing might well be what they wanted. I have flown in Jersey many times and it is a challenging shortish runway, with some serious shear issues on 09; the last thing I ever aimed for was a sweet touchdown. Putting it down in the right place, at the right speed, within the aircraft parameters is a far more important goal.