Originally Posted by
HarbourGent
I agree sxc that making the meal time longer would be undesirable.
I just don't like the histrionic tone of CX Secrets posters who I think are well compensated for a simple job and then complain nonstop about it without constructively trying to do their best. Like the pilots, I'd be happy for them to quit.
I think, you are missing the boat completely. The staff is there to optimize safety, to save lives (and avoid injured people), once things do go haywire.
To be able to decide in a matter of seconds, which (pre-defined) action to initiate, etc, does require skills.
And this whole safety theatre needs quite a lot of setups, to optimize the outcome in case, etc.... For this, you need (especially in the bigger aircraft), people able to properly organize, deal with obnoxious customers, who ignore instructions, etc.
In their idle time, the same people are assigned tasks for your comfort and the companies' customer service.