Old Aug 25, 18, 12:07 pm
  #1219  
scottishpoet
 
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 2,179
For EU261 there is little point phoning anyone. If out of pockets expenses are needing reimbursed then receipts will need to be provided which cannot be done over the phone. You log the issue on the website. Provided you do that you will quickly receive a reply by email with an incident/reference number. A few days later (on my last claim it was around 1 week later) you will get a decision from BA and can decide what next actions you want to take, if any. This sound like the sort of situation where the delay compensation at least will be confirmed fairly quickly.

Unfortunately, if a flight goes tech at an outstation, it will take the local handling agent some time to find accomodation for everyone on board
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