Originally Posted by
lorribarnes
Unfortunately this hotel does not include breakfast in all room types. We were there a few months ago and they did offer breakfast to platinum members as a benefit. I am enclosing a response from the hotel regarding this question. Greetings from Element by Westin Bali UBud!
"Thank you for your email and kindly informed you that is part of New Loyalty Integration that our hotel brand only provide 500 points per stay or welcome amenity for those Platinum member now, for complimentary breakfast not more longer offer. Also for enhanced rooms upgrade include SNA’s ( Suite Night Awards ) program is not applicable in our hotel"
All the information has been shared to all the members thru email by Loyalty Team Operation . Please feel free to contact on me should you have for any further assistance
Interesting.
The hotel's official website confirms, "Buffet breakfast, fee from 181500.00 IDR." See
https://www.marriott.com/hotels/hote...tin-bali-ubud/
Element by Westin Bali Ubud is making up its own rules. The Element brand continues to offer free breakfast. Other SPG legacy brands continue to provide daily breakfast to member + 1 as a Platinum Welcome Gift. (One SPG legacy brand, Design Hotels, did not and still does not do so.)
Marriott should tell the hotel to comply with Marriott standards or should kick it out of Marriott.