Sadly I am with you all. Just had to do a last minute cancellation and, of course, no sign of the nearly 200k points I am owed.
Mine wasn't showing in future reservations (I think because an upgrade cleared), although my email and rewards number were correctly tied to it. So I fear that will complicate things yet further.
Will sit tight. I am fortunate that I don't urgently need them, I feel for those who do.
What a messy week.