On April 25, I reserved a three-night reward booking at Prince de Galles, a Category 8 property in Paris. We are leaving on our 10-year wedding anniversary trip in four days.
I have called SPG every day since August 18 and have been met with every excuse as to why they cannot refund the points difference to my account. I have attempted to escalate every time that I am met with a rejection, to no avail.
If anyone has any tips on how to get this resolved, please advise. It does not make sense for me to keep the reservation under the older, more expensive rate so I am also investigating alternatives, but it's a substantial downgrade given current availability.
Last edited by bluskey; Aug 23, 2018 at 11:54 am