FlyerTalk Forums - View Single Post - Consolidated "Hilton Mobile App" thread
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Old Aug 23, 2018, 6:37 am
  #8  
neo_781
 
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Originally Posted by kenbo
What is everyone's experience with checking in on the app and getting upgraded? Is it better to select your room and then see if you get upgraded at arrival, or just wait for arrival and check in? I've always checked in and tried to choose the best available room within my category, but I've never been upgraded either.
I've never had my room changed after using the app.

The only thing that has happened to me once or twice (but never on a regular basis) is that sometimes it will show me room types I didn't book. For example if I had a 2 Double reservation the app one time showed me 1 King rooms as well. Also I recall one other time it allowed me to select and executive room or my booked room category.

Overall in my experience its always locked me into the room once I select it.
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