Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,895
My family had a great crew both to and from Chania from LHR recently. We were brought water and fizz on the outbound (and suitable drinks offered for the children) and were provided with tea, coffee and shortbread on the way back. Great crews both ways and the recognition was done in a very genuine but also discreet way. The CSM on the outbound got an electronic golden ticket as she was so good with passengers generally - not just my family.