Originally Posted by
Starwood Lurker IV
Members,
This past Saturday, new Travel Packages became available for purchase for members. At the same time, due to system capabilities, we initiated a month-long blackout on cancellations and modifications to existing Travel Package certificates. After pressure testing our new system over the weekend, we’re happy to relay that starting today, the blackout period is over.
In addition, members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a Travel Package one category lower. This process will cancel your current Travel Package, reissue a Travel Package one category lower and result in a refund of 30,000 points to your account. To submit a request, follow these steps:
- Select “Packages - Deals” from the “Topic” drop down menu
- Submit your request
As a reminder, status.marriott.com will periodically have additional updates.
Kind regards,
Alexandra B.
Specialist, Social Media
Marriott International
[email protected]
I've spent four hours on the phone tonight with two different call centers, even after quoting your post over 10 supervisors claim that this is not possible until September 18th. Is there some magic word I need to be using?