diego454

We will get a flight on QR to go back home.

We were on the PR526 on 17th of August, it has been derouted to Iloilo we waited almost 5 hours on the ground at Iloilo airport before the autorities allow us to unboard. Then we went through immigration and we have been put in a conference room with only 20 chairs. My GF and i slept on the floor or we tried. Then we have been able to go back to manilla with 11 hours delay and the funniest part was that we have to go through immigration again ... really the end of our trip was really chaotic.

So just to give you a bit of context, the worst for me wasn't to wait in Iloilo it was clearly at Muscat airport. When we checked in at Manilla we have been told : No worries at the gate someone will wait for you, and help you with the transfer. We are in business class and it's Oman Air hub so we were very confident and we expected something very smooth. When we arrived noone was here at the gate, we ran to the transfer counter and they literraly laught at us. Nothing was prepared, after waiting 3 hours on the floor and being told that we will be on the next flight to London, (which was a lie as i checked on Seat Alert and it was full what they will confirm 5 hours later) they sent us to the Lounge. Then i was checking again and again the situation with the representative, he told me it's ongoing we will let you know, and that during 4 hours. Then i told him we want an hotel room i explained what happened with PR526 2 days before, then the WY844 delayed by 27 hours and the minimum we could expect is an hotel room. He told me "Go have a nap in our nap room in the lounge, i manage everything for you".... what a liar, i woke up 1 or 2 hours after it was midnight (remember we landed at 3:30pm) and he told me he has no update, he sent someone to the police to get a paper to go to the transfer counter. At this time we didn't understand, but we followed a very helpfull guy. To go back to the transfer desk he had a chat with a Police man who told him it's not possible. He asked us to wait here. We wait half and hour and two ladies from the airport told us we can't stay here. I explained we are waiting for our boarding pass, then she started to tell us it's illegal to be here without a boarding pass, they wanted to call an agent, hopefully our escort came back and we were able to go back to the transfer counter we were very surprised to see that noone was here, i mean we left 200 Y PAX when we went to the lounge and apparently they manage to get their hotel room quicker than us. Once at the counter it took 2 hours to manage things, the people from Oman were talking in arabe in from of us and laughing we were completly lost and we didn't know what happened. Finally at 2 am we have been escorted through the immigration, collect our luggage and brough to the driver for the hotel (btw the hotel is a joke compared with what QR provide). At the hotel we had a 2 hours nap before to go back to the airport, to double check that everything was ok and get our boarding pass.

In the end our escort was so helpfull, just wondering why we met him 10 hours after waiting at the airport and not straight after landing, furthermore we where only 8 people in business class in this situation, a group of 6 and us, so not a big deal.

It's true the hard product is really good, the soft average to me but the ground is a real nightmare, to be honnest i would not recommend you to use Oman air.