Originally Posted by chongl

This all could have been avoided if they had just published the information that they already had in their pocket. Now they have tons of angry customers because they thought withholding information was the right way to go. What kind of morons ever thought this was a good idea? "Let's make sure our best customers who are obviously loyal to the brand due to their large point balances have no way to anticipate it when we pull the rug out..."