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Old Aug 17, 18, 9:13 pm
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,490
Originally Posted by estnet View Post
No Marriott's had years to figure this out - the merger didn't just happen this month - but it seems to have not been a concern for them
Their concern is the whole IT set-up blowing up and people being unable to book hotels for cash, reservations disappearing, points balances going crazy, etc.

A few thousand people who had every opportunity to use their certificates but weren't in a hurry... low priority.
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