Originally Posted by HMPS

Ccaved in and bought two packages. One is a high limit and I may have to downgrade the hotel later on due to family members on the same trip. Double checked with THREE Plat agents on phone and all said I will get X points refunded for the hotel points and then will have to spend that on just hotel room at the new price. All these were recorded conversations so I believe they will honor the downgrade-points return program if nesc. in the future. Of course airline miles will be non refundable. Picked Alaska Air as most think they are valuable. Want to try Emirates J or F.