BlaiseBOS

Yes, I know that I waited until T-1 to decide what to do, but when I did go to redeem two Cat 1-5 TPs this morning, from start to finish on the telephone it was just under 8 minutes. That included perhaps two minutes for the lovely agent to hunt-and-peck a couple of times and ask me twice for FF airline number and which Cat redemption, as she followed what seemed to be some on-screen help. Pleasant and prompt experience. Glad I let "everyone else" get ahead of me and took the August 17 decision path!