Originally Posted by
pinniped
This is one thing I seriously hope they fix once the post-merger system integration chaos dies down: it's absolutely ridiculous that people have to phone a human to redeem a Travel Package or attach the hotel portion of the award to a reservation.
Not to mention there are all sorts of human errors made by less than competent reps as we have seen thru out the time leading to the final deadline.
International call centers reps generally do a much better job, as well as the hold time is very minimal.
Use UK or Asia Pacific centers (bear in mind the time zone differences), are far more efficient.