Finally got an email from a properly assigned Adjuster at InsureMyRentalCar/Broadspire/Crawford. And he wrote what he is expecting in the way of outstanding documents:
• Estimate of Damages
• Copy of the demand letter or invoice
I'm not clear if the InsureMyRentalCar/Broadspire/Crawford Adjuster is communicating directly with Hertz to get these OR if he expects me to play monkey-in-the-middle. In any case, for such documents, I sent email request to Hertz & CC the Adjuster.
QUESTION:
- I have been email requesting an "Estimate of Damages" from Hertz three times now. The response from Hertz is - "The vehicle has not been repaired yet". IS THIS TYPICAL?
- I mean, I would expect that Hertz would produce an "Estimate of Damages" to me BEFORE the vehicle has been repaired. Hertz is saying they would provide such, for the hail damage, AFTER the vehicle is repaired.
- Is This Your Experience?
Comments appreciated.
....HitByHail