OMG, I have received service recoveries, for a whole lot less, at Hiltons, Marriotts and SPG hotels. I am shocked at the negatives that happened. IMO, lack of care and lack of a guest-centric, appropriate response from management is totally unacceptable

Please keep this thread updated. BTW, I have done inspections and had lunch with sales staff at a couple of Aman properties and speaking from experience when they do allow this it is for one or two people, max I don’t think all the people using the pool were there for inspections. They sound like day trippers.