There are a lot of complaints on FlyerTalk that seem borderline insane. I have read criticisms of hotels that to this day make me laugh at the pettiness of it; I'm sure some of you have read some of my own reviews and thought the same. Sometimes our expectations are sky high and what we deem a failure is nothing more than just a standard part of most hotel stays. The world does not always revolve around us. I opened this thread expecting to see similar. How wrong was I. This is truly awful, not just in everything you've described, but the absence of any service recovery at all. It sounds like everyone just gave up. There are a lot of people on FlyerTalk with great connections to Aman, so please keep this thread updated as to what happens, as I'm sure a few of us could help you push it further if need be.
This hotel has been on my list for years, but every time I begin to consider it again yet another negative review pops up.