Old Aug 15, 18, 11:50 am
Join Date: Mar 2013
Location: Parts Unknown
Posts: 7,187
Originally Posted by GetSetJetSet View Post
Just to be clear ONE of the aircon units in the room was broken, there were multiple units in the room so it remained cool. The temperature wasn't an issue. It was more that they never bothered to fix something they knew was broken. They did enough things wrong, don't want to make any individual piece look worse than it was. I will be writing to corporate.
That GM should be held accountable. I hope you get a more contrite, empathetic and personal response than I did from the Japanese GM at Aman Tokyo.
Aventine is offline