Originally Posted by
bobunf
Saturday, August 11, I called Southwest three times in the early and late evening using the A-List Expedited Service Phone number and hitting the appropriate keys - 1 and 1. Each time I waited 10 to 15 minutes before giving up. I called again around 1 AM on Sunday, the 12th. While waiting on hold for about five minutes, my wife suggested calling the non-expedited number, which I did on another line. An agent picked up very quickly; I completed my business with her and went back to the "expedited" line. Still on hold.
One less reason to get A-List. Admittedly minor, but really, quite annoying.
I've always had great service calling the dedicated line. Maybe a glitch on your call. I also like the upgrades they made to the phone app. It recognizes your upcoming flight and auto populates your conformation # and at t-24 it changes to check in.