Old Aug 12, 18, 7:02 am
Join Date: Aug 2005
Programs: AA Platinum for Life (2MM), BR Gold, AS MVP, Marriott Titanium
Posts: 562

Just completed two stays of 2 days each at this property. Plus gifted one stay of 2 days to a friend. All on points.

In all 3 rooms, the room safe was not functional (key in 4th number and get 'err' -- probably low battery condition). For the first stay, I called down and was told to wait for an engineer. I waited for a few minutes before deciding my time was more valuable than his and returned to reception where I was allocated a different room. For the second stay I immediately returned downstairs to get a new room.

The first stay, the A/C went out on a very hot day, resulting in an unpleasant night. The next day I still wasn't sure whether the A/C was working and so an engineer came up. He said the air filter and coil needed cleaning. He cleaned both and emerged from the compartment covered in dust -- which I was probably breathing in all night. The hotel proactively credited me 5000 points, which I suppose is to their credit. Then again, after 5-6 days my stay still has not posted -- which in my experience means it never will post without me having to chase it down.

The second stay, I got moved to a room near both the elevator and a service area, which made the room a little nosier than I would have liked.

The rooms are charming. However in this renovated property, the switches and plugs are still *ancient*. There are no international plugs, the HVAC is operated by two old-fashioned knobs set in a tarnished brass plate with faded markings, and the switches and lights are a bewildering mess to operate.

The lounge was OK but the entrance is not staffed, leading to what are probably abuses, e.g. one person buzzes in and a gaggle pours through. Breakfast is offered in the restaurant or lounge and was enjoyable.

I'm on the fence about whether I'd stay again, or try somewhere else next time. I appreciated the last-0minute availability of rooms for redemption stays, and the charm of the place... but there were just too many little rookie mistakes and issues with the physical plant.
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