Originally Posted by
Often1
As to voice communications, it is far from ludicrous. It is the natural consequence of GDPR and the mindset which it has created.
If you choose voice communications to communicate, you must take care to assure that your end of the conversation is in a private location. No different than bellowing your private information out on a public street.
It goes without saying that this may not be possible at a busy airport, but that is something which the Eurocrats failed to think about, along with much else.
Can't blame this one on BA.
I would respectfully suggest this is nonsense.
There are many ways of securely identifying the client which don't involve reading out all one's personal details in public. Where there is a will there is a way, but generally BA lacks the will.