Old Aug 9, 18, 12:24 am
  #1110  
brittraveller68
 
Join Date: Jun 2018
Posts: 5
Originally Posted by Aztec_Flyer View Post


In a scenario where BA initially rejects a claim and then subsequently pays out on that claim when presented by (eg) Bott & Co, would there be any merit in lodging a small claim to recover the deducted fees from BA?

Would be an interesting approach as at present there is no disincentive for BA in rejecting every single claim at step 1. If they knew they might have to pay the claim plus a fee there might be some incentive to be more “honest”.
That’s an interesting thought. I’ve not yet asked Bott & Co for the detail of BA’s response, though I do wonder if BA might have included an “in full and final settlement” statement in their agreement to pay, which might limit any further action.
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