Hello all. Need community advice. A friend of mine was travelling on the infamous BA236 connecting to a US bound flight this Sunday. Ticket bought through a TA. BA236 was delayed and she was offered to take her flight on Moday, which she politely declined. BA refused to rebook her to a different carrier, but suggested she makes her own arrangements and claims a refund for the inbound sections.
She ended up buying OW to the US ex-MOW.
Do I understand the process correctly:
1. She shall be claiming refund through her TA
2. EC261 compensation shall be claimed directly to BA, using their web-form.
3. I understand BA is not be liable for the cost of alternative flight she had to take.