That's right, it was the day after the LHR problems... I was in BRU watching the news thinking I am lucky again (I didn't have my flight cancelled due to the snow storms in the UK back in March).
I just read that it can take 5-6 weeks to have the case resolved so I am not holding my breath! I will keep you all posted and thanks for the advice as it will help me handle similar situations better in the future.