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Thread: United has its groove back
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Old Aug 5, 2018, 12:36 pm
  #29  
itsMoe
 
Join Date: Feb 2014
Posts: 397
I'm torn on this. On the plus side:
  • Crews and staff in general seem more engaged and less apathetic
  • I like that 1kvoice now calls you back instead of sending you an email that is clearly comprised of pre-written text blocks
  • Compared to a couple of years ago, the reinstatement of some perks (free food in domestic Y for 1ks, etc.
  • Better and more food in United Clubs
  • Polaris hard- and soft product
  • Polaris lounges - although let's be clear, these are basically F lounges, not business lounges.
  • Oscar Munoz
On the minus side:
  • I've had bad luck with operational reliability. 8 out of my last 10 flights had issues ranging from broken APU to in-flight problems necessitating a diversion.
  • What's with the lack of proper meals on sub-4 hour flights in domestic F?
  • Only major US airline to forge ahead with 10-abreast seating on the 777. Seriously?
  • "Everyday awards"
  • No more showers in United clubs.
  • The stupid auto-splitting of PNRs during OLCI, and the inability to piece them back together
  • Forced credit card sales pitches in the air.
  • Scott Kirby
  • I WANT MY SPRITE ZERO BACK
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