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Old Aug 5, 18, 10:36 am
Join Date: Mar 2015
Location: NYC (Primarily EWR)
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Posts: 7,233
Originally Posted by boat9781 View Post
And to the poster above, “ermintrude”, operational efficiency is everything. D0 isn’t customer unfriendly. Quite the opposite. Pushing the plane back on time is something United can control. It ultimately reduces buffer time and makes the assets and United’s money (planes) work harder. That’s good for us over the long term.
Maybe kettles don’t notice, but there have been many times this year where UA races to push back from the gate ‘on time’...and then the plane just sits there after they’ve shut the door. It’s annoying in the same way when you are flying circles above the airport waiting to land due to weather or ATC, and there is no announcement about it - I notice right away, while kettles start getting ticked off once they realize it feels like the plane has been making a constant right turn for 30 minutes. I’d rather that UA was more transparent about these kinds of things than they ever are.
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