FlyerTalk Forums - View Single Post - United has its groove back
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Old Aug 5, 18, 10:16 am
Join Date: Oct 2008
Location: NYC/SFO/LAX
Programs: UA GS, AS 75K, Hyatt Explorist, Marriott Platinum, SPG Platinum, Hilton Gold
Posts: 818
This isnít meant to be PMUA PMCO conversation. Both carriers brought good things to the table. Letís move beyond that.

And to the poster above, ďermintrudeĒ, operational efficiency is everything. D0 isnít customer unfriendly. Quite the opposite. Pushing the plane back on time is something United can control. It ultimately reduces buffer time and makes the assets and Unitedís money (planes) work harder. Thatís good for us over the long term.

Thereís a trickle down effect from operational efficiency that is to the betterment of the customer and the employees. Operations matter most, everything else is gravy. And thereís more gravy when the operation runs good.
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