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Old Aug 5, 18, 8:17 am
Join Date: Oct 2008
Location: NYC/SFO/LAX
Programs: UA GS, AS 75K, Hyatt Explorist, Marriott Platinum, SPG Platinum, Hilton Gold
Posts: 818
United has its groove back

Over the past several months, Iíve noticed United is getting its groove back. The operation is running smooth, planes are pushing back on time. Padding the schedules has been reduced. Connectivity at the hubs has increased. Even the companies financials are showing improvement (though as a customer I care less about that, but worth noting).

Itís amazing to see how going back to the basics of running a great operation spills into other facets of the company.

Is anyone else seeing an improvement and, for as much as we give the airline a hard time, anything commendable youíve seen that youíd like to share?
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