Originally Posted by
LondonElite
When you were rerouted via ZRH, were you not given a hotel voucher? The duty of care applies regardless of the situation for the cancellation, so you should certainly be getting the (reasonable) cost of that back. If your flight really was cancelled due to adverse weather conditions, EC261 won't apply.
I asked at LCY checkin about a voucher and was told to ask on arrival. I think we were the last flight to arrive at ZRH so after spending 20 fruitless mins looking for an LX rep I walked into the Radisson Blu and booked a night there.
Is there a way to ascertain whether there were lots of cancellations exFRA that afternoon?