FlyerTalk Forums - View Single Post - American Express retention offers (2017-2019).
Old Jul 31, 2018, 12:22 pm
  #1449  
KParks
 
Join Date: Nov 2012
Location: Los Angeles, CA
Programs: SPG, AA, UAL, Hyatt, Amex Plat
Posts: 38
Originally Posted by 747FC
in order to get a retention offer, would it be best to to call the regular customer service number? I noticed the Retention number in the Wiki, but calling that directly seems to suggest a level of sophistication that may not be in one’s best interest.
I suspect it doesn't really matter. Without knowing for sure I have to imagine a computer somewhere looks at your spending history, length of time held, when the last time was you got a retention offer, etc. and then spits out options for you. By calling the retention number you are going direct to somebody that knows why you are calling so you can have less beating around the push to find out what you are qualified for.

Put another way, I highly doubt that the agents have any actual authority here so which one you get (and what way you get in) doesn't matter so just want to get to offers and find out what they are.
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