I received my bonus avios fairly quickly upon sending info to the Clasica email address but nothing but the auto reponse for the 4 other members of my family. Anyone else still waiting, its been over a week since i sent those other 4 in (originally i had sent all 5 passport scans in one consolidated email but they refused to process any other out of a misguided “privacy concern.” My email address is the one on all the FF accounts we ever open in this family because nobody else will ever take responsibility for the required car and feeding to ensure we dont lose the miles. Anyway, i sent individual scans in again after the email about not processing other family members requests due to privacy concerns and have heard nothing back.