Originally Posted by
pl840502
I used the posted avios booked a ticket NRT-MAD-ZRH and now i need to cancel it. The phone agent told me the cancelation fee is 25 euros plus 25 euros phone processing phone. I did my research and never found anybody mentioning the cancelation fee has a phone processing fee. Anybody has heard of that?
Is, this is it. I'm not sure about the 25 euro phone processing, bug the 25 fee for cancellation is real.