Originally Posted by NoLaGent

The Alaska statement confirms dupe seats, and as the CEO of the Abbey, I'd find guest passes to be doubtful. Maybe it came down to an upgrade processor glitch and the other pax had a higher status or fare, although I doubt we'll ever know. I do agree that it comes off as "whiney victims", but it does seem like 2 or 3 minutes of a GA/FA working with solo travelers to do a seat swap with either couple would've avoided this whole mess instead of going the deplane the aircraft route. (which is actually what the couple ended up doing in the end)