I wanted a booking for 10 people. I was made a booking for 8 and then another for 2. We need to travel together, it is not an option to travel separately. Agreed this issue is not to do with BA but the TA should be involved as they have said that all 10 tickets have been cancelled when they haven't. I disputed both transactions with amex around 3 weeks ago as the TA said I would receive my refund around then.
Additionally BA have said that they will issue us £100 voucher each as compensation but they cannot do that as two of the passenger's tickets are still live. I think maybe it is better to leave amex to deal with it and if it is not going anywhere, I'll get ABTA involved.