I've run into the scenario where the agent adding the companion to the upgrade list does not do so with the Platinum member's status carrying over to the companion.
Without this entry, the companion falls somewhere near the bottom of the revenue standby list.
Always ask if the platinum status is applied correctly to the companion. I've called FFD from the ticket counter on more than one occasion so the FFD agent can explain the procedure to the ticket counter agent
------------------
HP Platinum